Refund policy

Refund & Cancellation Policy — Prestigious Apron Gourmet

Due to the nature of our products, all food items are made fresh to order and are non-returnable and non-refundable once preparation has begun.

Cancellations

Orders may be cancelled for a full refund up to 48 hours after placing your order. After 48 hours, no refund will be issued under any circumstances. To cancel your order, contact us immediately at prestigiousaprongourmet@gmail.com or message us directly on WhatsApp at +1 (902) 440-8087.

Order Issues

If your order arrives incorrect, incomplete, or not as described, please contact us within 24 hours of pickup or delivery at prestigiousaprongourmet@gmail.com with a photo of the item received. We will review the issue and offer a replacement or partial refund where appropriate.

Quality Concerns

We take great care in preparing every order fresh. If you experience a quality issue with your food, reach out within 24 hours so we can make it right.

Non-Returnable Items

As perishable, freshly prepared food, all items are final sale once the 48-hour cancellation window has passed. We do not accept physical returns of food products for health and safety reasons.

If We Cannot Fulfill Your Order

In the unlikely event that we are unable to fulfill your order, you will receive a full refund or the option to reschedule to the next ordering cycle.

Refunds

If a refund is approved, it will be processed to your original payment method within 5–10 business days.

Ordering Cycle

Orders are prepared every three weeks. The order window closes on Wednesday of the third week of each cycle. Orders placed after the closing date will be moved to the next cycle.

Delivery

Local delivery is available within Halifax, NS for a flat fee of $30. Please ensure someone is available to receive the order at the scheduled time, as we cannot be responsible for food left unattended.